Privacy Policy

Who we are and what this policy covers

TRYHARDGG SOLUTIONS LIMITED, trading as Tryhard Agency (“Tryhard Agency”, “we”, “us” or “our”), is the controller of personal data processed through this website and in connection with enquiries about our digital strategy, design, development and marketing services.

Our registered contact address is 20 Dimotiki Agora, Larnaca 2060, Cyprus. This policy applies when you visit tryhard-gg.agency, submit an enquiry, subscribe for updates, communicate with our team or engage with us as a prospective client, client, supplier or business contact.

This policy does not govern third-party websites or services that may be linked from our website. Those organisations process personal data under their own privacy notices.

Personal data we collect

The information we collect depends on how you interact with us. It may include:

• Identity and contact data: your name, business name, role, email address, telephone number and other contact details.
• Enquiry and project data: the service you are interested in, website address, project goals, budget or timing information, correspondence and any files or details you choose to provide.
• Commercial data: proposals, contracts, services purchased, invoices, payment status and records of our business relationship. We do not request or store full payment-card credentials through this website.
• Technical and usage data: IP address, browser and device type, operating system, referring pages, approximate location, timestamps, pages viewed and security or diagnostic logs.
• Communication preferences: whether you want to receive updates from us and records of consent, subscription or opt-out requests.

We normally collect data directly from you. We may also receive business contact information from your employer, a colleague, a referral partner, publicly available professional sources or service providers that support our website. Please do not send sensitive personal data unless we have specifically requested it and explained why it is necessary.

How and why we use personal data

Under applicable data protection law, we must have a valid reason—a “legal basis”—for each use of personal data.

Where we rely on legitimate interests, we consider the impact on your rights and use data only when our interests are not overridden by your interests or fundamental rights. Where processing relies on consent, you may withdraw that consent at any time. Withdrawal does not affect processing that was lawful before it.

Cookies and similar technologies

Our website may use essential cookies or local storage needed for basic functionality, security and preferences. We may also use analytics technologies to understand aggregated website activity. Where applicable law requires it, non-essential technologies will not be used until you provide consent.

You can control cookies through your browser settings and, where available, our on-site preference controls. Blocking essential technologies may affect how parts of the website function. Browser “do not track” signals are not interpreted consistently across the industry, so our response may depend on the technology and jurisdiction involved.

When we share data and international transfers

We do not sell or rent personal data. We disclose it only when reasonably necessary to operate our business, provide a requested service or meet a legal obligation. Recipients may include hosting, cloud, email, analytics, customer-management, accounting and professional-adviser providers; payment and fraud-prevention providers; contractors working under our instructions; and public authorities where disclosure is legally required.

Service providers may process data only for agreed purposes and must protect it appropriately. If our business or assets are reorganised, financed, sold or transferred, relevant data may be disclosed to advisers and prospective or actual transaction parties under suitable confidentiality safeguards.

Some recipients may be located outside Cyprus or the European Economic Area. When personal data is transferred internationally, we use an approved legal mechanism where required, such as an adequacy decision or standard contractual clauses, together with additional safeguards where appropriate. You may contact us for more information about the safeguards relevant to your data.

How long we keep personal data

We keep personal data only for as long as it is reasonably needed for the purpose for which it was collected, including legal, accounting, tax, security and dispute-resolution requirements. Typical periods are:

• Unsuccessful or inactive enquiries: generally up to 24 months after the last meaningful contact.
• Client, supplier and transaction records: generally for the duration of the relationship and up to 7 years afterward, unless law or a dispute requires longer.
• Marketing records: until you unsubscribe or object, plus a minimal suppression record so we can respect that choice.
• Technical and security logs: normally for a shorter period appropriate to troubleshooting and security, unless an incident requires further investigation.

We may anonymise information so that it can no longer identify you. Anonymised information may be retained and used for statistical or service-improvement purposes.

Your data protection rights

Depending on the circumstances and applicable law, you may have the right to:

• request access to your personal data and information about how it is used;
• ask us to correct inaccurate or incomplete data;
• request deletion or restriction of processing in certain circumstances;
• object to processing based on legitimate interests and object at any time to direct marketing;
• receive certain data in a structured, commonly used and machine-readable format;
• withdraw consent where our processing relies on consent; and
• lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus or the supervisory authority where you live or work.

To protect personal data, we may ask you to verify your identity and clarify your request. We normally respond within one month, although a lawful extension may apply to complex or multiple requests. We do not charge a fee unless a request is manifestly unfounded or excessive, where the law permits a reasonable fee or refusal.

How we protect information

We use proportionate technical and organisational measures designed to protect personal data against accidental loss, misuse, alteration, unauthorised access or disclosure. These measures may include access controls, confidentiality commitments, secure hosting, software maintenance, backups, monitoring and procedures for assessing suspected incidents.

No website, network or storage system can be guaranteed completely secure. If a personal data breach occurs, we will investigate and notify the relevant authority and affected individuals when required by law.

Children’s privacy

Our website and services are intended for businesses and adults and are not directed to children. We do not knowingly collect personal data from children through this website. If you believe a child has provided us with personal data, please contact us so that we can investigate and, where appropriate, delete it.

Changes to this policy

We may update this policy to reflect changes in our services, technology, legal requirements or business practices. The effective date at the top of this page shows when it was most recently revised. If a change materially affects how we use personal data, we will take reasonable steps to bring it to your attention.